Shipping Policy
At Cleaners Gallery, we strive to deliver your orders quickly, safely, and at the best possible rates. Please review our shipping terms below before placing your order.
Free Shipping Offer – Victoria Metro
We are pleased to offer free shipping across Victoria Metro for all orders over $100 (AUD).
Note: This offer excludes machinery and bundle products.
Shipping Outside Victoria Metro
Free shipping is not available for deliveries to the following regions:
- Australian Capital Territory
- New South Wales
- Queensland
- Western Australia
- South Australia
- Tasmania
- Northern Territory
Standard shipping rates will apply to these locations. Shipping costs are automatically calculated at checkout based on your delivery address, order size, and weight.
Additional Shipping Charges
While we offer free shipping for eligible Victoria Metro orders, certain conditions may require additional fees, including:
- Oversized or Heavy Items – Products with large dimensions or high weight may incur extra shipping costs.
- Remote or Hard-to-Reach Locations – Deliveries to regional or remote areas may be subject to additional surcharges.
If additional shipping fees apply, we will notify you before your order is processed for confirmation.
Order Processing and Delivery Times
- All orders are typically processed and dispatched within 1–2 business days.
- Delivery times vary depending on your location and the items ordered.
- Orders that do not meet the free shipping threshold will be charged standard rates.
- Standard shipping applies to all regional or remote areas outside eligible metro zones, regardless of order value.
Delays or Delivery Issues
If there are any unexpected delays or issues with your order, our customer service team will contact you promptly with updates.
Contact Us
If you have any questions regarding shipping, please reach out to our friendly team:
📧 marketing@cleanersgallery.com.au
Thank you for shopping with Cleaners Gallery and for your understanding of our shipping policy.
