Shipping Policy

At Cleaners Gallery, we strive to deliver your orders quickly, safely, and at the best possible rates. Please review our shipping terms below before placing your order.

Free Shipping Offer – Victoria & NSW CBD Areas

We are pleased to offer free shipping across Victoria(CBD) for all orders over $100 (AUD), & for NSW CBD areas for all orders over 200$

Note: This offer excludes machinery and bundle products.

Shipping Outside Victoria and NSW CBD Areas

Free shipping is not available for deliveries to the following regions:

• Australian Capital Territory
• Queensland
• Western Australia
• South Australia
• Tasmania
• Northern Territory

Standard shipping rates will apply to these locations. Shipping costs are automatically calculated at checkout based on your delivery address, order size, and weight.

Additional Shipping Charges

While we offer free shipping for eligible Victoria & NSW CBD orders, certain conditions may require additional fees, including:

• Oversized or Heavy Items – Products with large dimensions or high weight may incur extra shipping costs.
• Remote or Hard-to-Reach Locations – Deliveries to regional or remote areas may be subject to additional surcharges.
• Please Note that, Free Shipping will not eligible for Machineries & Bundle(Packages)

If additional shipping fees apply, we will notify you before your order is processed for confirmation.

Dangerous Goods Shipping Notice:

In accordance with Australian regulations for dangerous goods, additional shipping charges may apply depending on the courier partner. If extra charges are required, we will contact you to provide an update before proceeding with the shipment.

Order Processing and Delivery Times

• All orders are typically processed and dispatched within 1 business day.
• Delivery times vary depending on your location and the items ordered.
• Orders that do not meet the free shipping threshold will be charged standard rates.
• Standard shipping applies to all regional or remote areas outside eligible metro zones, regardless of order value.

Delays or Delivery Issues

If there are any unexpected delays or issues with your order, our customer service team will contact you promptly with updates.

Contact Us

If you have any questions regarding shipping, please reach out to our friendly team:
📧 marketing@cleanersgallery.com.au

Thank you for shopping with Cleaners Gallery and for your understanding of our shipping policy.